FAQs
About the Centre
The IAC is an outstanding independent dispute resolution venue offering high quality hearing and mediation facilities.
Find out more about the IAC and our services.
We are at 190 Fleet Street close to the junction with Chancery Lane.
We are open between 8:00 -18:00. We are closed overnight, between 20:00 -7:00, and at weekends unless by special arrangement.
Yes, please speak to our team for further details.
We offer limited on-site parking, please contact our team prior to your visit to check availability.
Yes, we have lift access to all parts of the building.
Our 6th Floor Lounge and Rooftop Terrace offer stunning south-facing views across London, from the City skyline to the London Eye and the Royal Courts of Justice. This communal space is also available for private hire, providing an exceptional setting for business events.
Bookings
You can make an online enquiry through our website. If you have any questions, please contact our team on 020 928 7272.
We’re happy to hold your preferred dates at no cost for up to 7 days. Your booking will be confirmed upon receipt of the signed agreement.
Rooms
Across three floors, we provide hearing rooms, mediation rooms and breakout spaces in a range of sizes to accommodate different requirements.
Discover more about our In-Person & Hybrid Hearings packages and Mediations package.
We offer different hearing rooms layouts, including U-Shape and Cluster.
Hearing room capacities vary by size, with smaller room accommodating up to 20 people and larger one seating up to 60.
Your individual swipe card is the only way your breakout room can be accessed. This card will also give you access to the lift, the floor you are on, and in addition the communal 6th Floor Lounge and Rooftop Terrace.
All rooms and common parts are air-conditioned with a system that expels air and pumps fresh air in, rather than filter it.
We are happy to arrange in-person site visits – to make an enquiry please contact our team on 020 3928 7272.
Alternatively, check out our virtual tours.
Services & Equipment
Our printing is totally secure. Each break-out suite has a dedicated printer and copier.
We have WPA3, the latest generation of Wi-Fi security with speed of 100Mbps upload and download for fast file sharing.
We can provide additional laptops and monitors depending on availability at additional cost.
We can assist you with all aspects of your hearing thanks to our ADR partners.
Please contact our team on 020 928 7272 for further information.
A selection of tea, coffee and water is included in your daily fee. Guests can enjoy a continental breakfast of pastries and unlimited snacks, with options varying depending on the room selected.
We offer individually packed or buffet lunches at £37 per person, and sandwiches at £15 per person.
Our caterers can cover all dietary requirements from halal / vegetarian / vegan / gluten-free, etc.
We can arrange secure shredding and shipping within the UK. Additional charges are applied.
We have secure, standalone storage facilities on the premises. Additional charges are applied.
Hybrid Hearings
A hybrid hearing blends in-person and virtual participation, giving flexibility to attendees. This service is offered at an additional cost.
For parties accessing the hearing remotely, you will require a laptop with a webcam and microphone function, as well as headphones with a microphone to facilitate Virtual Hearings.
Our Tech Support team is always available on-site to assist. If you have engaged our IAC Online platform for your hearing, our Virtual Hearing Technician will also be able to assist you.
Throughout the course of the hearing, you may drop us an email and approach our Reception Counter to request for any assistance.
The room will be set up based on your requirements in one of our acoustically treated hearing rooms, based on the number of physical attendees. If you have engaged EPE and/or Transcription services, please let us know the name of the services provider and we will liaise with them to ensure set-up before the hearing.
We can record all hybrid and virtual hearings, upon request, with prior agreement between the parties.
We can host hybrid and virtual hearings in different time zones.